A booking click shows intent, but only a confirmed booking marks a lead Booked. Connect your booking tool so Echo knows. Bookings are matched to leads by the attendee's email.
Cal.com
- In Settings, Integrations, click Create webhook on the Cal.com card.
- Echo shows a Subscriber URL and a secret once.
- In Cal.com, go to Settings, Developer, Webhooks, add a webhook with that URL and secret, and enable Booking created and Booking rescheduled.
Calendly
- In Calendly, create a personal access token (Integrations, API and webhooks).
- Paste it on Echo's Calendly card and click Check and connect. Echo creates the webhook for you.
Calendly webhooks need a paid Calendly plan (Standard or higher).
Put the booking link on your pages
Set Booking link in Settings, Workspace. Designs use it as {{booking_url}}. Clicks on it count as booking clicks in the heat score and timeline.